Returns & Refunds

• We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
• To start a return, contact us at info@teuxofficial.com with your name, invoice number, and mailing address.
• If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how to proceed. 

 

Returns Eligibility

• Unfortunately, we cannot accept returns on FINAL SALE items, however if you have used a discount code at checkout, you may still be eligible for a return.
• To be eligible for a return, your item must be in new/unworn condition and with its signature packaging (including: lens cloth, pouch, head strap).
• Items sent back to us without first requesting a return will not be accepted. 
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
• If approved, you’ll automatically be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges

• We have a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange, only valid once per order. 
• To start an exchange, contact us at info@teuxofficial.com with your name, invoice number, mailing address, and exchange item requested.
• Exchange items must be in new and unused condition. If your exchange is accepted, we'll send you a shipping label on us, as well as instructions on how to proceed. Unfortunately, we cannot accept exchanges on FINAL SALE items, however if you have used a discount code at checkout, you may still be eligible for an exchange.

Shipping

All Domestic US shipping is by USPS or UPS. We provide free standard shipping (3-4 business days) on all Domestic US orders over $70. Please allow 2 to 4 business days to pack + process your order before it ships. Orders placed on Saturday, Sunday, or any national holiday will be processed within the following 2 to 4 business days.

Teux is not responsible for any lost or stolen packages. Please keep in mind orders during holiday season or poor weather conditions can delay the actual shipping. You will be given tracking information as soon as the item is shipped.

Damages and issues

Please inspect your order upon arrival, if the item is defective, damaged, or you received the wrong item, contact us immediately at info@teuxofficial.com so that we can make it right. Damage or missing claims made after 3 days of receipt will not be honored.

If you have any questions about our policy please contact us at info@teuxofficial.com or visit our FAQ page